Terms and Conditions

Prices may vary depending on dates, availability, accommodation type, package, promotions, or other circumstances.

We reserve the right to amend prices before a booking is confirmed.

Once a booking has been confirmed, discounts or promotional offers introduced at a later date cannot be applied retrospectively to an existing booking.

Payment must be completed according to the payment schedule below in order to secure and maintain your reservation.

• A 20% deposit must be paid within 3 days of booking confirmation.
• The remaining 80% balance must be paid before check-in.

For certain promotions, special offers, events, or booking conditions, we reserve the right to require 100% payment in order to confirm the booking.

Accepted payment methods are those displayed in our booking engine.

We currently accept:

• Bank transfers in EUR or GBP; and
• Credit card payments in EUR using Visa or Mastercard.

A booking made with a 20% deposit is held until the deadline for payment of the remaining balance.

If payment is not received according to the agreed payment schedule, we reserve the right to release the accommodation or services and accept another booking.

If you need to cancel your holiday, you must notify us as soon as possible.

Cancellation charges are calculated according to the date on which we receive your cancellation notification.

More than 14 days before arrival

If cancellation is received more than 14 days before arrival, the booking receives a full refund, or it may be transferred once to a new date commencing within 6 months of the original arrival date, subject to any price difference.

Within 14 days of arrival

If cancellation is received within 14 days of arrival, the booking is non-refundable, and no new dates will be arranged.

Refunds are processed within 5–10 working days.

We reserve the right to cancel a booked holiday where necessary.

Where reasonably possible, we will provide enough time of notice and as well as alternatives of such cancellation, and if a cancellation is confirmed a full refund will be processed.

Different conditions may apply where cancellation results from circumstances considered to be force majeure.

Refunds are handled according to the cancellation policy contained in these Terms and Conditions.

We do not reimburse costs resulting from circumstances personal to the Guest, including but not limited to:

• Missed or cancelled flights;
• Illness or injury;
• Family emergencies or death in the family;
• Travel disruption;
• Personal changes of plans; or
• Other circumstances outside our responsibility.

Guests are strongly expected to obtain appropriate travel insurance covering cancellation, illness, medical emergencies, travel disruption, and other relevant risks.

Where appropriate, we may provide an official invoice or other available booking documentation to assist the Guest with a travel insurance claim.

If a Guest arrives later than the booked arrival date or leaves earlier than the booked departure date, no refund, credit, or compensation will be provided for unused accommodation, activities, meals, facilities, or other booked services.

We are not responsible for circumstances outside our reasonable control, including severe weather, natural disasters, war, government restrictions, border closures, or similar events.

Where possible, we will offer an alternative, amendment, reschedule or refund option.

Personal circumstances such as illness, missed flights, or changes of plans remain subject to our normal cancellation policy.

Where appropriate, we may provide booking documents to support a travel insurance claim.

Participation in surfing, yoga, excursions, sporting activities, use of facilities, and other activities offered during your holiday involves inherent risks.

Each Guest is responsible for deciding whether they have the appropriate health, fitness, swimming ability, experience, and physical condition required to participate in the activities they choose.

Guests are responsible for obtaining suitable travel and medical insurance before arriving.

We do not accept responsibility for loss, theft, or damage to personal property during the Guest’s stay except where responsibility cannot legally be excluded.

During holidays, activities, classes, excursions, and events, photographs, videos, or other recordings might be taken. Guests who do not wish to be taken please inform the photographer.

Although Morocco generally experiences warm and sunny weather, weather and surf conditions can vary and cannot be guaranteed.

Poor weather, unsuitable surf conditions, wind, swell, tides, or other natural conditions may affect the timing, location, format, or availability of certain activities.

Poor weather or surf conditions alone do not automatically create a right to a refund or compensation.

Where possible, the activity, location, or schedule may be adjusted according to conditions and safety considerations.

Each Guest is solely responsible for ensuring that they hold all travel documentation necessary to enter and remain in Morocco.

We are not responsible if a Guest is denied boarding or entry because they do not meet applicable passport, visa, or immigration requirements.

We use personal information for purposes related to:

• Processing and managing reservations;
• Organizing accommodation and activities;
• Communicating with Guests;
• Providing booked services;
• Improving the booking and Guest experience; and
• Meeting legitimate administrative or operational requirements.

We take reasonable measures to protect Guests’ personal information. Personal information will not be sold to third parties.

For any questions, booking enquiries, or customer support, please contact us at:

• Email:contact@amlal.com
• Phone/WhatsApp:+212 668 366 814
• Operating Hours:Monday to Sunday, 9:00 AM – 6:00 PM (Morocco Time)

By confirming a booking and accepting these Terms and Conditions, the Booker confirms that:

• They have read and understood these Terms and Conditions;
• They accept them on behalf of themselves and, where applicable, the other members of their booking;
• The information supplied in connection with the booking is accurate;
• They accept responsibility for payment according to the agreed payment schedule; and
• They understand the applicable cancellation, refund, activity, equipment, and participation conditions.

These Terms and Conditions form part of the booking agreement between us and the Guest.